Privacy Policy

Introduction
At Wonderland Gear Store, your privacy is of utmost importance to us. We are committed to safeguarding your personal information and ensuring transparency in how we collect, use, and protect your data. Our Privacy Policy is designed to provide you with a clear understanding of how your information is handled in compliance with Kenyan data protection laws, including the Data Protection Act, 2019.

If you have any concerns or questions about our Privacy Policy, please contact us via email or phone at +(254) 722971715 or visit our website at www.gear.co.ke.

Data Collection
To provide you with a seamless shopping experience, we collect the following types of personal information:

1. Personal Identification Information:
   • Your name, email address, and phone number are collected when you create an account, place an order, or contact customer support.
2. Payment Information:
   • During order processing, we collect payment details such as credit/debit card information or mobile money transaction details (e.g., M-Pesa).
3. Shipping and Billing Information:
   • Your address, postal code, and any additional shipping instructions are collected to ensure accurate and timely delivery of your orders.
4. Optional Data:
   • When you interact with us through surveys, contests, or promotions, we may collect additional information such as your preferences or feedback.

Data Use
The data we collect is used solely to enhance your experience and fulfill our obligations to you:

1. Order Processing:
   • To process and fulfill your orders, including payment verification, shipping, and delivery.
2. Customer Support:
   • To respond to your inquiries, resolve issues, and provide assistance with your orders.
3. Service Improvement:
   • To analyze trends, improve our website, and personalize your shopping experience based on your preferences.
4. Legal Compliance:
   • To comply with applicable laws, prevent fraud, and protect both you and our business from unlawful activities.

Data Sharing
We respect your privacy and do not sell, rent, or share your personal information with third parties, except in the following scenarios:

1. Shipping and Delivery Partners:
   • Your address and contact details are shared with trusted courier services to ensure the successful delivery of your orders.
2. Payment Processors:
   • Your payment information is securely transmitted to authorized payment gateways (e.g., M-Pesa, Visa, or Mastercard) to process transactions.
3. Legal Requirements:
   • If required by law or legal process, we may disclose your information to comply with legal obligations, such as court orders or regulatory requests.

Data Security
We employ robust measures to ensure your personal information remains secure:

1. Encryption:
   • Advanced encryption methods, such as SSL (Secure Socket Layer), are used to protect data transmitted between your device and our servers.
2. Secure Servers:
   • All data is stored on secure servers with restricted access, ensuring that unauthorized parties cannot access your information.
3. Payment Security:
   • Payment details are handled by certified payment processors that adhere to the Payment Card Industry Data Security Standard (PCI DSS).
4. Internal Controls:
   • Regular audits and staff training are conducted to maintain the confidentiality and integrity of your data.

Your Rights
Under Kenya’s Data Protection Act, 2019, you have the following rights regarding your personal data:

1. Access:
   • You can request a copy of the personal data we hold about you.
2. Correction:
   • If any of your data is incorrect or outdated, you can request corrections or updates.
3. Deletion:
   • You may request the deletion of your personal data unless it is required for legal or contractual obligations.
4. Consent Withdrawal:
   • You can withdraw consent for specific data uses at any time, such as marketing communications.

To exercise your rights, please contact us at +(254) 722971715 or through our website.

Policy Updates
This Privacy Policy is subject to periodic updates to reflect changes in our practices or legal requirements. Any changes will be communicated through our website, and the updated policy will be effective immediately upon posting.

Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy, please reach out to us at:

• Phone: +(254) 722971715
• Website: www.gear.co.ke

Your trust is our priority, and we are dedicated to protecting your personal information with the highest standards of care.