Return Policy for Wonderland Gear & Style

Last Updated: July 2025

At Wonderland Gear & Style, we strive to provide our customers with the best quality camping gear, clothing accessories, and tactical bags. If you’re not completely satisfied, here’s how our returns work:

1. Return Eligibility

• We accept returns for defective items or exchanges.
• Items must be unused, in their original packaging, and in the same condition as when purchased.
• Returns must be initiated within 30 days of the purchase date.
• Personalized or customized items are not eligible for return unless they arrive defective or damaged.

2. How to Return

1. Contact our customer service team at [email protected] or +254 722 971 715 to start your return.
2. Provide your order number, the item(s) you wish to return, and the reason for return.
3. We’ll issue you a Return Authorization Number (RAN) and detailed instructions.
4. Pack the item securely in its original packaging, including all accessories and documentation.
5. Ship it back using a trackable method. (Return shipping is your responsibility, unless the item is defective.)

3. Exchanges

• If you’d like a different model, size, or color, let us know when you request your RAN.
• Exchanges are subject to availability—if your preferred replacement isn’t in stock, we’ll process a refund instead.

4. Damaged or Defective Items

• Report within 24 hours of delivery to qualify.
• We may ask for photographic evidence or additional details.
• Once validated, we’ll either send a replacement or issue a refund, per your preference.

Last Updated: July 2025